FAQ

*How to Care for Your Earrings?

• Store in a cool, dry place away from direct sunlight.

• Avoid contact with water, perfumes, or oils to prevent damage.

• Clean gently with a soft, damp cloth if needed.

•It is lightweight yet strong, making it perfect for everyday wear. However, it should be handled with care. Do not bend your pieces. Treat your pieces with care to maintain their quality. With proper care, your earrings will stay beautiful for years!

Please note that earrings may appear slightly different in person compared to online photos due to variations in lighting and screen settings. Additionally, minor imperfections are natural, as each piece is handcrafted from clay, adding to its unique charm.

*Are your polymer clay pieces hypoallergenic?

Yes, our earrings are paired with nickel free, hypoallergenic stainless steel, sterling silver or gold-plated options, making them safe for sensitive ears.

*Can I request custom designs?

Yes! We accept custom orders to help bring your unique vision to life. Contact us through our [custom order form/contact page] for details.

*Do you offer bulk orders?

Yes, we offer bulk orders. Please reach out via our [contact form] for more information.

*Are polymer clay earrings safe for kids?

 

Yes, our earrings are made with non-toxic materials. However, for young children, we recommend supervision to ensure proper use and safety.

*How long does it take to process and ship orders?

Domestic: Orders are processed within 3-5 business days.You’ll receive tracking information as soon as your order is on its way! We ship via USPS flat rate—delivery typically takes between 5-7 business days. Priority 2-3 business days.  
International:  We offer worldwide shipping! Delivery times vary by location and may take 3 to 6 weeks due to customs processing and international transit. Thank you for your patience as we bring your order to you! To have your earrings arrive  sooner, you may choose expedited shipment, orders arrive within a week. 

Please note that unexpected delays may occur due to high order volumes, carrier issues, or unforeseen circumstances. We appreciate your patience and understanding as we work to deliver your order as quickly as possible!    

Please note that orders cannot be canceled once they have been shipped. If you have any questions or concerns, feel free to contact us before your order is processed. Thank you for understanding!

*What to Do If Your Package Is Lost

We understand how frustrating it can be if your package is lost during shipment. If this happens, please follow these steps:

1. Check Tracking Information:

• Review the tracking details sent to your email to confirm the package’s status and delivery location.

2. Verify the Shipping Address:

• Double-check the shipping address you provided during checkout to ensure it was entered correctly.

3. Contact Your Local Carrier:

• If the package is marked as “delivered” but you cannot find it, contact your local carrier (e.g., USPS, FedEx, etc.) to inquire about its location. Sometimes packages are marked as delivered prematurely or left in a secure location.

4. Check with Neighbors or Household Members:

• It’s possible the package was delivered to a nearby address or received by someone in your household.

5. Reach Out to Us:

• If you’ve completed the above steps and still cannot locate your package, please contact us at [Your Contact Information] within 7 days of the expected delivery date. Provide your order number and any relevant details.

6. Lost Package Policy:

• While we are not responsible for packages lost due to incorrect shipping addresses or issues caused by the carrier, we will do our best to assist you in filing a claim with the shipping carrier.

Your satisfaction is our priority, and we’re here to help resolve any issues to the best of our ability!

*What is your return and exchange policy?

Earrings Are Final Sale

For hygiene and safety reasons, all earring purchases are considered final sale. If your earrings arrive damaged or defective, please notify us within 7 days of delivery. We will work with you to resolve the matter promptly. Thank you for your understanding and support! 

 

*Do you restock sold-out designs?

Many of our designs are limited edition, but we often restock popular pieces. Sign up for our newsletter or follow us on social media for updates.

*How Your Earrings Will Be Shipped?

Your earrings will be carefully packaged for safe delivery. Each pair is secured on an earring card, wrapped in protective padding, and placed in a sturdy jewelry box. The box is then packed in a shipping box with additional cushioning to prevent damage during transit. We ensure secure sealing and label the package as “FRAGILE” for careful handling.

 

Let us know if you have more questions by contacting us at [contact form]